Privacy Policy — Texas
1. Information We Collect
When you request services through our website, we may collect and process the following personal information:
- Full Name
- Service Address
- Email Address
- Phone Number
- Property specifications (e.g., square footage, number of rooms)
- Payment information (processed securely through Square)
We may also collect technical data such as IP address, browser type, and device information through cookies and similar technologies.
2. How We Use Your Information
- To verify your service area eligibility
- To provide an accurate cleaning estimate
- To process and complete payment for services
- To communicate with you about your booking or service request
- To comply with legal obligations
We will not use your personal information for any purpose beyond those listed above without your explicit consent.
3. Your Texas Privacy Rights (TDPSA)
As a Texas resident, you have the following rights under the Texas Data Privacy and Security Act:
- Right to Know: You may request to know what personal data we collect, process, or share about you.
- Right to Access: You may request a copy of your personal data in a portable format.
- Right to Correct: You may request correction of inaccurate personal data.
- Right to Delete: You may request deletion of your personal data, subject to legal exceptions.
- Right to Opt Out: You may opt out of the processing of your personal data for targeted advertising or sale. We do not sell personal data.
- Right to Appeal: If we decline your request, you may appeal our decision within a reasonable timeframe.
To exercise any of these rights, contact us at hello@kenmore-services.com. We will respond within 45 days as required by the TDPSA, with a possible 45-day extension if necessary.
4. Information Disclosure
We do not sell or rent customer information. We may disclose your personal information only:
- When required by Texas or federal law, regulation, subpoena, or court order
- To protect our rights, property, or the safety of our clients or the public
- To trusted third-party service providers solely for service delivery (e.g., Square for payments), under confidentiality obligations
5. Sensitive Data
We do not collect sensitive personal data as defined under the TDPSA (including racial or ethnic origin, religious beliefs, health data, biometric data, or geolocation data) without your explicit consent.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by applicable law.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards appropriate to the size and nature of our business to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
8. Cookies
Our website may use cookies to improve your user experience. You may manage cookie preferences through your browser settings at any time.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.
11. Contact & Appeals
For privacy questions, rights requests, or to appeal a decision:
Kenmore Residential & Commercial Services, LLC
Houston, TX
Email: hello@kenmore-services.com
Terms & Conditions — Texas
Service Contract
We reserve the right to amend the initial estimate should the Client's original requirements change. Should the Company have to travel to pick up keys for service more than 5 miles from the service address, a flat fee of $25 will be assessed. If greater than 15 miles, services will not be rendered and the existing contract shall be voided until an amended contract is generated.
Hot water and power must be accessible to Company staff. The Company will not be held responsible for triggering any alarm system. The Client shall provide instructions for activating/deactivating any alarm system. Commercial contracts must have an emergency contact reachable 24 hours a day, 7 days per week.
Unless directed otherwise, the Company will provide all cleaning equipment and products. Client-provided equipment must be safety-checked and fully operational. All fragile or highly breakable items must be secured or removed. The Company and its staff are not liable for damage to valuables, whether intrinsic or extrinsic in nature.
All staff and sub-contractors working on behalf of the Company have been screened through interviews, background checks, reference checks, and verification of employment history.
Initial quotes are based on information provided by the Client and serve as a baseline only. A final on-site quote will be provided prior to services being rendered. Client-caused limitations — including missing keys, alarm issues, or lack of utilities — will not apply to the Company's 48-hour service guarantee.
The Company may photograph the Client's property before, during, and after services for quality assurance and promotional purposes. Exterior photos may be used without direct consent. Interior images will never be publicly posted without the Client's informed written consent.
Service Limits
- Staff cannot climb higher than a 2-step ladder; out-of-reach areas will be cleaned with an extension duster
- Staff cannot move furniture weighing over 50 lbs
- If a property contains biohazards (mold, bodily fluids, pest infestations, etc.), the appointment will be cancelled and a cancellation fee assessed
Payments
Non-Reciprocating Contracts: Payment is due at time of service. Late payments will be assessed a $25 charge. The Company accepts contactless payments via Square. Cash and check payments are not accepted. Payment plans are not available for services already rendered.
Reciprocating Contracts: Payment is due within 30 days of services rendered. Payments not received within 30 days will be assessed a $25 late fee. The Company reserves the right to suspend services if payment is not made within 7 days of the next scheduled appointment.
The Client is responsible for all collection costs, including attorney fees, for past due or unpaid invoices. Gratuity may be added to your invoice or left on-site on the day of service.
Complaints & Claims
Unsatisfactory service must be reported within 48 hours of service completion. Failure to do so forfeits rights to recovery cleanings. The Client or their designee must be present before and after service. Complaints must be submitted at hello@kenmore-services.com. Response time may be up to two business days.
Key replacement fees are covered only if keys are lost by Company staff, subject to a $25 per-client liability limit. In case of damage, the Company reserves the right to repair or replace items at cost. Items with damage value exceeding $25 require an insurance claim. Damage must be reported within 24 hours of discovery.
Texas Consumer Rights (DTPA Notice)
Nothing in these Terms and Conditions is intended to waive any rights you may have under the Texas Deceptive Trade Practices Act (DTPA), Tex. Bus. & Com. Code §§ 17.41–17.63. To the extent any provision of this agreement conflicts with your non-waivable rights under the DTPA, those rights shall prevail. If you have a complaint that cannot be resolved directly with us, you may contact the Texas Attorney General's Consumer Protection Division.
Client Satisfaction
If the Client is not satisfied with services rendered, the Company will re-evaluate and perform additional services as needed at no additional charge. The Client must allow Company staff to return to the property. The Company reserves the right to choose which staff member remedies the complaint. Monetary refunds are not issued except as required by applicable Texas law.
Insurance
The Company is licensed and bonded. Accidental damages caused by Company staff during an assigned job, reported within 24 hours of the service date, will be handled per the Complaints & Claims section. The Company reserves the right to withhold confidential internal documents.
Liability
The Company shall not be held liable for: tasks not listed on the work order; incomplete work due to lack of Client-provided utilities or equipment; third parties present during cleaning; fabric wear or discoloration revealed after cleaning; permanent stains; existing damage; or damages from faulty Client-provided equipment. If the Client leaves the property unsecured, they release the Company from all liability arising from theft or damages occurring before or after the service appointment.
Cancellations
Clients may cancel or reschedule with at least 48 hours advance notice. Cancellations with less than 48 hours notice will be charged the full visit price. Lock-outs — including Client unavailability, unanswered entry requests, or access credential issues — will also be charged the full visit price. Contract clients may terminate service with 30 days advance written notice via hello@kenmore-services.com.
Post-Cancellation Non-Solicitation
Upon termination of service, the Client agrees not to directly hire or contract with any present or former Company staff member introduced through the Company for a period of 12 months following the last date of service. This non-solicitation provision is limited in scope and duration to be enforceable under Texas law. Violation may result in a referral fee of $2,500 plus $190 per session. This provision shall be interpreted to comply with Texas Business & Commerce Code § 15.50.
Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of the State of Texas, without regard to its conflict of law provisions. The Client agrees to submit to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas for any disputes arising from this agreement.
Other Parties
As a limited liability company, the Company limits the personal liability of its officers, employees, agents, subsidiaries, successors, assigns, and sub-contractors. The Client agrees not to bring personal claims against individual officers or employees for losses connected to services rendered.
Modifications
The Company reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website. Continued use of our services constitutes acceptance of any updated terms.
Contact
Questions about these Terms? Contact us at:
Email: hello@kenmore-services.com
Houston, TX